Customer Service Specialist with German

Specific tasks:

• Supporting international external and internal Customers
• Interact with our business customers and IT professionals via telephone, e-mail and the web, providing customer support
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Participate with scheduled customer reporting
• Participate with scheduled customer invoicing
• Participate on-line customer meetings related to quality and requests statuses

Requirements:

• Communication English skills (B2)
• Communication German skills (min B1/B2)
• Excellent customer service skills and/or previous experience
• Basic office IT skills and willingness to improve
• Knowledge of IT Service Management  tools – as a plus
• Other languages skills (Norwegian, Finnish, Swedish) - as a plus

We offer:

•  Opportunity to work in a company that is a leader in its branch,
• Attractive salary,
• Employment contract, full-time job,
• Wide social benefit package (medical and sport card and other allowances for pay),
• Trainings & education,
• Development programs,
• Opportunity to participate in language courses organized by the company,
• Possibility of development and career advancement,
• Friendly environment,
• Foreign travels possible,
• Work for a large, international company in the new office in the center of Toruń, Poland.

If you are interested in our offer and you fulfill our Customer’s demands, please send us your resume in English languages version