Customer Service Specialist with German
Location: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Specialist with German
Responsibilities:
- Responsible for the operational tasks of Logistic Claims processes
- Solving claims tickets accurately and efficiently to achieve the fixed service level target
- Deliver different order to cash processes KPI’s
- Cooperate with local Customer Service organisations, warehousing, distribution and transportation
- Ensure Logistic Claims processes are done in compliance with related financial controls
- Implement improvements to current processes
- Involvement in projects related to Logistic Claims area
- Ensure efficient customer service processes
Qualifications:
- 1 year of experience in Customer Service or Logistic
- Experience in Claims Management will be an asset
- Ability to work with various IT applications (SAP, ARCollect, Excel, reporting tools, etc.)
- Fluent in English & local language for served country if required
- Communicative in German ( language level B1/B2 )
- Strong analytical skills
- Ability to set priorities and to work effectively under pressure
- Problem solving and decision making ability
- Good communication skills
What can we offer?
- Attractive salary
- Stable job offer - employment contract
- Work in the multicultural environment
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)