Customer Service Specialist with German
Capgemini Service
Katowice
specjalista (mid)
1 dzień temu
Customer Service Specialist with German

Recruitment process for this position and onboarding trainings are conducted online.


 
 

What do you need to start?

  • Good communication skills;
  • Good IT Knowledge;
  • Fluent English written and oral skills;
  • Fluent French written and oral skills;
  • Awareness of ITIL and business processes would be an advantage
  • Attention to details.
  • Flexibility 

What duties will help you grow?

  • Verification of priorities and data contained in the ticket as well as accuracy of solutions available. Ensure that the process and procedures are followed.
  • Assess and escalate high priority incidents and collaborate and support incident management process to the service restoration. Ensure effective escalation handshake.
  • Supporting first line agents in periods with high volume of calls. Provide Customer specific trainings for new hires;
  • Identify opportunities for automation and shift-left towards self-help or level1. Script triggers and document for training situations that can help identify bigger problems (e.g.; a site is down, service in-accessible, virus issue etc) with some seeding initial events.
  • Quality control of incidents: Providing feedback and learner methodology or tooling to first line analysts. 

What have we prepared for you?


Space where you can develop yourself:
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:
  • We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

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