As a Customer Service Specialist, you will be the first point of contact for the end users.
In this position you will provide Customer Technical Support Services and support customers in their navigation and use of applications, hardware and software necessary to complete actions related to doing their work.
You should also maintain up to date knowledge of products, services, and resource materials to
provide adequate support and accurate information to customers.
- Identifying correct knowledge base solutions to use in performing necessary steps to deliver solutions that restore service
- Troubleshoot/dispatch basic hardware issues
- Working within a service management application to provide case logs for restoration rate accountability and process adherence
- Engage with first level support contacts from internal/external end-users
- Communicate resolution to software/hardware errors & malfunctions
- Handle general ID resets, email issues, Internet Explorer issues
- Probe, isolate, and troubleshoot supported application problems
- Handle general ID resets, email issues, Internet Explorer issues
- Min.Bachelor Degree
- Good knowledge of German language (min.C1/C2)
- Good knowledge of English language (min.B2)
- Probing and troubleshooting skills
- Ability to identify, adapt, and apply approaches in problem solving
- Basic skills and knowledge to perform troubleshooting and ID resets for various applications.
- Attention to detail and punctuality
- Ability to understand and interpret technical concepts and collect data, establish facts, and draw valid conclusions
- Attractive salary and stable job offer- employment contract
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
- Opportunity to make a difference: volunteering programs
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.