Customer Service Specialist with Italian

Responsibilities:

• Ongoing cooperation with the client regarding the implementation of placed orders (status update, correcting errors in the order, updating the date of order fulfillment, etc.,)
• Work based on a ticket system and e-mails from clients (limited number of telephone contacts, incoming/outgoing calls a week - most e-mail correspondence),
• Taking orders for products and registering them in the SAP program,
• Cooperation with the logistics department, distribution in terms of determining the date of order fulfillment, checking inventory,
• Cooperation with the financial department in the field of issuing and processing invoices for orders,
• Cooperation with transport service providers in responding to situations related to delays in delivery of the order

Minimum qualifications:

• Very good knowledge of English and Italian (min. B2)
• Good communication skills
• Previous experience in a multinational company
• Similar experience in positions requiring interaction with end customers
• Work experience with ERP system is nice to have

What we can offer?

• Stable job offers - employment contract
• Free access to our award-winning learning platform
• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (covered by Genpact)
• Possibility of submitting the request for Benefit Multisport (co-financed)
• Additional holidays dependent on your tenure in the Company - up to 4 days per year