With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Customer Service - Senior Process Associate with Russian!
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes
Minimum qualifications
• High School Degree / logistics can be an advantage
• Proficiency for languages as Russian C1, English C1
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
Preferred qualifications
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Fluent in English & local language for served country
• Analytical skills
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy