Customer Service Specialist with Spanish

Inviting applications for the role of the Customer Service Specialist with Spanish

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities

• Review and provide information about the situation of their orders, deliveries and invoices data
• Monitor customer compliance to agreed logistic trade terms
• Provide logistic or descriptive information of products
• Inform the customer about the out of stock proactively and when that affects the order
• Manage the unloading time slots with customers
• Accountable for an alert generated by its own customers and ensure they are solved within agreed times
• Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
• Deal with escalations form price, logistic and trade terms Claims Specialists

Qualifications

• Very Good Spanish skills min. B2
• Communicative level of English min. B1
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Analytical skills
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office
• Knowledge of SAP system will be an asset

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)