Customer Service Specialist

Philips Lighting is the global market leader in the lighting industry, with recognized expertise in the development, manufacturing and application of innovative lighting solutions. We offer our expertise, depth and reach across the entire lighting value chain to improve and simplify the work of our professional partners wherever our knowledge and reach can create value for them. From LED light sources to the increased role of controls to all-inclusive tailor-made solutions.

At Philips Lighting, currently a stand-alone Lighting company within the Royal Philips Group, our contribution to that mission finds expression in our ambition to continue “enhancing life with light” by using the power of light to improve people’s lives and make a positive difference, bringing new benefits to customers, new levels of energy efficiency and amazing new lighting experiences.

Your challenge:

As Customer Service Specialist you will be part of Customer Service Operations organization and will contribute to a high developed external customer satisfaction and operational service.

Your team:

You will be part of the Supply Chain Organization in CEE, dedicated to Poland and Baltics geography and will be based in Warsaw office. The Team constitutes of 14 Specialists servicing Customers from all market ends on wide portfolio of both Consumer and Professional Lighting Solutions

You work intensively with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.

Your responsibilities:

• Deliver superior service to various Customers from different market ends (Consumer, Trade and Professional) via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Warehouse, Transportation)

• Quality order handling via SAP based applications

• Monitor customer service level and implement action plans to mitigate risks and eliminate issues

• Initiate commercial invoicing confirming accuracy of the information on invoices in order to limit later queries (quantity, price, discounts)

• Complaints handling

We are looking for:

• Bachelor or Master degree

• At least 2 years of progressive work experience in Customer Service

• Fluency in English (both oral and written) is a must

• 2+ years of proven experience in supply chain and/or commercial environment

• Practical knowledge of SAP (ERP module) is a must

• Experience to improve supply chain management (plan & deliver) processes

• Analytical and problem solving skills

• Flexible team player and self-motivated

• Target oriented, customer oriented

• Follow-up attitude, can-do attitude

• Excellent communication skills

• Computer skills: MS Office advanced

We offer:

• Yearly bonus based on performance achieved

• Private medical care with option to extend it to family members

• BenefitSystem cards

• Discount for Philips’ products

• Wide training and development opportunities.