About:
Cisco's innovations are significantly raising the industry standard for world-class customer service. Today's rapidly changing environment requires information, strategies, and teamwork that help customers maintain competitive positions in their industries.
By harnessing the power of the Internet, Cisco Customer Service is able to focus on customers' strategic concerns and improve and streamline the entire purchase-to-payment cycle. Your customer service team consists of experienced professionals located around the globe, committed to working closely with you to address and resolve your business issues.
Responsibilities assigned to the position:
• Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.
• Solves reported product and network problems of moderate and high complexity.
• Effectively utilises technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyse problems and identify solutions with a high level of customer satisfaction.
• Provides systems/product training and identifies improvement opportunities and recommendations in products and processes.
• Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services.
Requirements:
• Bachelor"s or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
• Minimum 2 years of related experience involving customer exposure element in Security Technologies with special focus on VPN (VPN, ASA, IOS, IOS-XE) or Firewall technologies (ASA,IPS,NextGen Firewall)
• Good technical foundation in networking (CCNA equivalent level or above) is required, ideally CCNP or above
• Fluent English
• Passion and demonstrated ability to learn and work in a multicultural team environment
• Ability to drive to achieve goals with limited supervision
We offer:
• Attractive Salary
• Enthusiastic and positive work atmosphere
• Employers in Poland with people from all around the world
• Private Healthcare(Medicover) and MultiSport Card
• Internal trainings, coaching and mentoring
• Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more :)
