Customer Service Team Leader (German B2)

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, global organization, we are currently looking for Candidates for the position of: Customer Service Team Leader

Responsibilities:

• Managing a team: motivation, limiting turnover, rewarding the right behaviors, building skills and careers and good work atmosphere 
• Responsibility for the effective and efficient delivery of services in scope,
• Functional and personnel management of a team
• Managing business plans and budgets for processes 
• Communication and collaboration with relevant stakeholders
• Measuring process performance
• self-audits and risk assessments in order to gauge processes’ maturity
• Ensuring continuous processes’ improvement and innovation
• Process improvements 
• Clarifying cases and assigning them to appropriate departments
• Maintaining high level of customer service

Requirements:

• Very good command of Englsih (C1)
• Good German skills (B2)
• leadership experience
• Strong customer focus
• Strong ability to build and keep good long-term business relations
• Problem solving skills
• Strong facilitation and negotiation skills
• Strong ability to deal with ambiguity
• Proven experience in Customer service
• Experience in SSC/BPO
• Process management experience
• Very good interpersonal, communication and customer service skills

We offer: 

• Attractive salary
• Rich package of additional benefits
• Participation in interesting projects
• Friendly working environment
• Opportunity to develop in an international organisation

magdalena.chybicka@cpljobs.pl