Customer Service Team Leader with fluent French or German (B2B)

HRK S.A.  is one of the biggest HR consulting organizations in Poland. HRK Finance focuses on middle- top level finance professionals  recruitment. We provide executive solutions to international brands and leading Polish companies .

For our international client, a leader in healthcare industry, we are looking for Candidates for the position of:

Customer Service Team Leader with fluent French or German (B2B)

województwo: mazowieckie

Key responsibilities:

• Managing a team of Customer Service Administrators
• Supervising KPIs
• Providing on-the-job feedback & training
• Improving processes
• Contacting business clients from French OR German speaking countries to solve current issues
• Ensuring excellent quality of the customer service provided.

Requirements:

• Prior experience in managing a customer service team within SSC structure 
• Fluent French OR German is a must
• Good working knowledge of English (will be an asset)
• Good knowledge of SAP
• Excellent interpersonal skills
• Ability to cope with stressful situations
• Good judgement capabilities
• Solution minded & customer focused.

The Client offers:

• Work with a start-up project in a healthcare industry
• Attractive salary and social package
• A great working atmosphere.

Please include the clause on processing the personal data as well.

We respond only to the selected applicants.

Please add the following clause: ‘I hereby’ my consent to process my personal data and enter it into your database HRK SA based in Warsaw, pl. Bank 2 in order to present my offer of employment, in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item. 926 with  amendments) Allow to messaging, I have the right to inspect contents of my data and correcting them.'