Customer Service Team Leader with Italian

Requirements:

• Previous experience in a Customer service
• Experience in leadership, coaching and developing others
• Fluent Italian
• Very good command of English 
• Proven ability to manage multiple priorities to meet Stakeholder expectations
• Able to put Customer centricity at the heart of the role, inspiring a team to deliver an exceptional Customer experience
• Demonstrate relationship building skills, including Customers team members and business partners
• Demonstrate an in-depth knowledge of the business this role supports

Responsibilities:

• Leads and manages a team of Customer Care Specialist with Italian
• Manages day to day operations
• Driviesefficiency and accuracy
• Review & improving processes
• Participates in daily/ weekly/ monthly review with Operations/ customers
• Back up planning, ensuring seamless operations
• Able to challenge the status quo and ensure knowledge retention
• Develops strong second lines in the team
• Coaches and provides feedback to team members

We offer:

• Challenging job within a dynamically growing and prospective multinational organization
• Opportunities for further professional development
• Training package
• Medical healthcare