Customer Service Team Leader with Slovak and Czech
Warszawa
Customer Service Team Leader with Slovak and Czech
Warszawa
Nr Ref.: 1080957
Warszawa
Nr Ref.: 1080957
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For one of our Clients, a multinational company from fashion industry, we are currently looking for Candidates for the role of Customer Service Team Leader with Slovak and Czech.
Person on this position will be responsible for leading a team of 14 agents, ensuring individual and team development, organizing and leading team meetings, coaching agents, following up the KPIs by analyzing reports and acting on them, following up goals together with the management team and the employees, ensuring the overall performance of agents to obtain excellent customer service.
We are looking for a social, open, communicative and ambitious team player full of drive and optimism. The candidate must be fluent in Slovak and Czech (both spoken and written). An ideal candidate is accurate and precise in their work, has a capacity for strategic thinking and planning, is well-organized and convincing in communicating with the team, has a positive and coaching attitude and a willingness to learn and improve.
Our client offers an attractive set of benefits, including discount for the company’s products, the opportunity to grow within a multinational organization and provides support with relocation to Warsaw (for candidates from outside Poland).
Sounds interesting? Send us your CV in English!
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