Customer Service Team Leader

Requirements:

• Fluency in English
• Experience in team leading
• BA/MA Degree
• Willingness to learn and develop already gained skills
• Attention to details and perceptiveness
• Excellent ability to work in a team and individually
• Experience in knowledge/process transfer

Responsibilities:

• Managing the daily operation of the team to meet SLA’s and KPI’s
• Acting as a key point of contact for customer service related issues
• Developing value added Customer Service related solutions and tactical plans to meet target Customer Service and budgeted service cost levels
• Building and maintaining Customer Service relations
• Ensuring the highest level of Customer Service is provided 
• Recommending and implementing process improvement strategies, standards and delivery goals for the team
• Cooperating with other sites to assure effectiveness of the processes

We offer:

• An interesting work in dynamic environment
• A unique chance to develop professionally and grow with a global company
• Very good working atmosphere
• Attractive salary, bonuses and social package
• Stable employment conditions