Customer Service Trainee/ Support

Job Purpose:

This position will be responsible for supporting Customer Service activities by providing quality professional customer service to a variety of business and market segments in a way that maintains and improves the business and sales activity in our overseas markets.

Duties (all the duties mentioned below will require mostly support):

• Generating customer orders and invoices and assures accuracy
• Working directly with Sales, Planning, Production, Engineering, Quality and Shipping to communicate customer needs.
• Being responsible for international order processing.
• Preparing required export documentation in a precise manner.
• Expediting customer requests, return materials, monitoring order status, communicates product availability, confirm proper pricing, resolves discrepancies while taking whatever action is necessary to meet the customer needs.
• Helping to build and maintain international customer relationships through various means.
• Working closely with Sales and Quality to ensure timely and fair resolution of customer concerns and complaints.
• Resolving all customer complaints, billing and service issues and assures all product related issues are referred to the proper department.
• Answering phones and emails in a timely and professional manner. 
• Filing and general office duties required.

Skills/Qualifications:

• Fluent English is a must
• German is a plus
• Good knowledge of MS Office (especially Excel)
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, team environment while maintaining excellent working relationships with people in a wide variety of functional areas.