Customer Services Professional with Romanian

Your daily tasks: 

• Consistently achieve email quality score goals to meet client and customer satisfaction goals;
• Maintain accuracy and security of customer information on the database;
• Following company policies and procedures, ensuring quality;  
• Performing daily tasks in an efficient and timely manner;  
• Investigate, troubleshoot, and diagnose hardware and software technical issues;
• Stay up to date with process changes and product updates;
• To complete daily tasks as allocated in an efficient and timely manner.

Requirements:

• Language: Proficiency in Romanian  (C1) and English (B2)
• Experience: Cool if you have experience in customer service;  
• Technology: Knowledge of MS Office and developed computer skills;  
• Personality: Motivated and enthusiastic.

Advantages will be: 

• Ability to prioritize and plan;   
• Independence AND ability to work with minimal supervision; 
• Ability to solve problems; 
• Attention to detail;  
• Soft skills.

Working conditions: 

• Type of contract you choose yourself (freelance contract for students or employment contract); 
• Basic salary + bonuses; 
• Full time position;
• Working from our modern office in Warsaw Mokotów;
• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.); 
• We offer private Medicover privacy insurance; 
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.