Customer Services Team Leader
Kraków
Customer Services Team Leader
Kraków
Nr Ref.: 1054831
Kraków
Nr Ref.: 1054831
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client – internationally recognized brand from tourism industry, that establishes a new Centre in Cracow, we are currently looking for experienced candidates to take the position of Customer Services Team Leader.
CS Team Leader will be responsible for quality control and SLA performance across multiple brands/tasks as well as manage the team to achieve the best results. On this position you will ensure there is a consistent delivery of customer services across the Group including staff training and development. Moreover, you will interpret and analyse contact drivers, provide feedback to key stakeholders and suggest process changes.
Ideal Candidate should have excellent team management skills (previous experience is a must), as well as very good prioritising and communication skills. Moreover, you should present fluency in English and the ability to work in fast-paced, international environment. Previous customer facing role and competence in dealing with client requests efficiently are essential to be successful on this position.
Our Client offers a full time job in a growing company with stable employment conditions, development opportunities, attractive benefits package as well as great working atmosphere in a fast-moving and changeable environment.
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