Customer Solutions Analyst
Kraków
Customer Solutions Analyst
Kraków
Nr Ref.: 1058097
Kraków
Nr Ref.: 1058097
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, one region being Europe, Middle East and Africa (EMEA).
Customer Solutions Analyst
JOB PURPOSE STATEMENT:
Performs diverse business and market research and analysis that support the Global Account Managers / Global Sales function in achieving the business strategy and goals for a number of FedEx’s largest and worldwide accounts. Includes supporting of the development of actions that will enhance results and increase Customer loyalty and satisfaction, revenue and profitability across the company.
KEY RESULT AREAS/ACCOUNTABILITIES:
1. Supporting Revenue Generation
2. Business Planning
3. Reporting
4. Support RFQ&Contract Preparation
5. External Research
6. Financial & Technical Analysis
7. Information Management
REQUIREMENTS:
• Bachelor’s degree or professional qualification in Marketing or a quantitative discipline)
• Fluent in English and relevant local language
• Excellent written & verbal communication skills
• Presentation skills with experience of giving formal presentations to senior management audiences
• Persuasion and influencing skills with the ability to gain commitment to complex concepts/opportunities
• Interpersonal skills with experience of building an effective network of contacts at different levels in an organization
• Good understanding of the macro business environment (economic, competitor, market dynamics etc) and a relevant industry sectors
• Experience of operating effectively in a complex (and international) business environment with a good understanding of how business protocol differs when dealing with people of diverse cultural backgrounds
• Experience in the design, development or implementation of advanced business models for evaluating complex unstructured business problems
• Good knowledge of Sales and Marketing concepts, methodologies and tools.
• Good commercial judgment with experience of providing commercially focused business recommendations
• Good planning and organizational skills with experience of planning and prioritising multiple workload/actions
• Experience of leading cross functional or regional/divisional projects
• (Formal project management trained / good knowledge of project management tools)
• Good conceptual thinking ability with experience of applying and explaining business concepts
• Good analytical skills with experience of performing complex qualitative and quantitative analysis
• Experience of interpreting volumes of complex data and developing logical conclusions before structuring specific recommendations
• Knowledge of quality concepts with experience of using quality tools in all projects
• PC literate including good MS Office skills and advanced use of Business Analysis applications
• Good knowledge of the internet environment
• Good understanding of the capabilities of relevant corporate computer systems and data processes with experience of influencing their development
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