Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brand, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the job done each time, every time.
Customer Success Manager
Praca Stała
Workplace: Poznań
Nr Ref.: CSM/02/CII
Job Description
- Develop a trusted advisor relationship with our customer's project managers and executivesponsors.
- Understand and assessour customer's business objectives to ensure deployment and adoption activitiesare aligned to a compelling vision and strategy for Fuze.
- Advise and oversee customer growth, training and development of best practices to continually drivebusiness value and return on the customer's investment. Engage with customerstakeholders to define and measure the value of Fuze. Deliver regular summariesof the overall 'health' of the engagement.
- Maintain high levels of customer satisfaction that lead to account referenceability, advocacy &loyalty.
- Act as a liaison between the customer, Product, and Engineering to represent, and thinkcritically about, the 'voice of the customer' in the strategic direction anddesign of product design and releases.
- Collaborate with Sales teams to drive opportunities for expansion and renewals within existingcustomers.
- Work closely withinternal resources on escalation and resolution processes for critical customerissues.
- 3+ years relevantwork experience in customer-facing SaaS account
- Work experience in management orstrategy consulting
- Self-motivated,proactive team player with innovative ideas to inspire client loyalty andadoption Strong interpersonal skills and experience initiating and buildingstrong relationships, especially withsenior executives Confident, consultative approach for managing large, complexproject implementations Excellent individual and group presentation, written,and oral communication skills in English.
- Strong organizationaland time management skills with the ability to manage multiple projectssimultaneously BA/BS degree
- Work in a company with an established position in the market
- Attractive employment conditions
- Necessary tools for the job
- Interesting opportunity to gain experience in an international company
- The ability development
If you are interested in this offer please send your application by clicking Apply button.
