Customer Success Manager

We are looking for a technically savvy Customer Success Manager in the FI/CO area who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing and new customer relationships and networking, implementing success programs, contributing to sales, onboarding and training new clients/customers, and minimizing churn.

• Develop and manage client portfolios
• Contribute to client's satisfaction
• Analyze customer data and processes to improve customer experience
• Hold product demonstrations for customers
• Improve Customer/Client Onboarding processes
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between clients and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn

• Communications or marketing degree
• Excellent command of written and spoken English (Advanced, must have)
• Experience with SAP in financial/banking area
• Highly organized and able to multitask
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• High computer literacy and ability to learn new software
• Knowledge of customer success processes
• Experience in document creation
• Patient and active listener
• Passion for service

• Young and friendly team,
• Corporate and social events,
• Social package (additional medical insurance, Multisport or sports activities compensation, etc.),
• Free English and German courses.