Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry . We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better.
Customer Success Manager
Miejsce pracy: Kraków
We are growing and looking for a Client Success Manager. Our Client Success team launches and engages our corporate customers to drive the Client's adoption and demonstrate ongoing value. This critical function is responsible for onboarding new SMB customers by engaging customers during the launch, driving ongoing adoption through support when needed, and managing renewals and overall account growth.
Responsibilities:
- Support our SMB customers by understanding their business needs and helping them succeed
- Enable successful roll-out of the Client to customer employees, including sharing relevant creative assets
- Set up new organizations across the internal platforms
- Lead the accounts assigned to you and monitor data by managing monthly engagement reports
- Be sure to provide customers with the relevant product-related information to meet their demands
- Collaborate closely with Sales, Customer Experience, and Product teams to support SMB customers, renewals, and expansion opportunities
- Represent the voice of the customer to inform Client sales process and product roadmap
Skills and Qualifications:
- Advanced English
- 1+ years in a customer-facing position, working with a high-volume of SMB clients in a fast-paced environment; ideally in SaaS
- Experience working with customers to discuss renewal, engagement and adoption numbers preferred
- Exceptional communication skills, highly organized, collaborative and detail-oriented
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights.
- Experience with Salesforce and Excel preferred
- Comfort in a startup environment - we move quickly and wear many hats in a dynamic environment
- Fast learner, curious nature, and looking for personal and career development opportunities within a sales department.
We offer:
- Possibility to work remotely;
- Competitive compensation;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule 10:00 - 19:00, 11:00- 20:00 Polish Time;
- Corporate training and parties.