Customer Success Manager

RESPONSIBILITIES:

• Active involvement in customer success process, implementation and execution customer success strategy
• Analysing sales report and proposing new initiatives
• Research on the customer usages and market trends
• Planning and controlling team activities
• Acting as a coach and advisor for team members
• Product feedback and  be involved in product strategy

WE OFFER:

• Working with big partners (eBay, Amazon)
• Product on a big and international scale
• Dynamic international team
• Free English and German lessons
• Best friends of IT staff (free espresso and fruits)
• Access to chill out rooms
• Work in modern and well arranged office in the city centre
• Attractive remuneration
• Referral program
• Strong integration program
• Training plan and regular employee evaluation

MUST HAVE:

• Solid business approach and understanding of organizational changes
• Good understanding of clients needs and requirements
• Relevant experience in sales area in the e-commerce or related sector - minimum 3 years
• Experience in team management, training and ability to motivate staff - minimum 2 years
• Highly self-motivation and plenty of initiative
• Flexibility, proactiveness and quick learning ability
• Goal oriented and problem solving attitude
• Excellent communication skills - both written and verbal
• Ability to work in a dynamic and changing environment
• Excellent English language skills (German is a plus)
• Good knowledge of MS Office