Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Customer Success Specialist (Account Management) - German Market
Location: Warsaw
RESPONSIBILITIES
- Provide advice and best practices for existing clients of the company's web based application via email, chat and phone.
- Interact with Sales and Support agent departments to both mentor and manage customer cases.
- Assess account performance, provide solutions and improvements to customer to increase his satisfaction.
- Provide basic account analysis.
- Build excellent relationships with a broad portfolio of clients from a range of industries.
- Interact with Product management, Engineering and Operations to improve the product
WE OFFER
- Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
- Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
- Attractive remuneration package
- A strong integration/training plan to allow you to perform quickly
- Access to free espresso and chillout room
- Relocation, referral and integration programs
- An everyday challenge around a simple question: how to go faster and be better?
- Free French, English, German and Polish lessons
- Free coffee and fruits
MUST HAVE
- Previous experience working in Customer Service and/or Account Management (1 year minimum)
- Excellent organizational, written and oral communication skills
- Good analytical skills
- Excellent/ Native German
- Ideally knowledge of platforms such as ZenDesk, SalesForce
- Strong customer relationship building abilities
- Passionate about web based software
