Webinterpret is a fast-growing technology business with offices in 5 countries.
Our SaaS-based software provides a suite of localisation tools that enable online retailers to rapidly expand their business into international markets.
Our products are appreciated by over 20,000 retailers across Europe, US and China and are used to run cross-border trade programs with some of the biggest names in e-commerce such as Amazon, Ebay, PayPal and others. We are an international team and pride ourselves on our friendly working environment.
Customer Success Specialist (Account Management) - German Market
Location: Warsaw
RESPONSIBILITIES
- Provide advice and best practises for existing clients of the company's web based application via email, chat and phone.
- Interact with Sales, Support agent to both mentor and help to solve issues.
- Assess account performance, provide solutions and improvements to customer to increase his satisfaction.
- Provide basic account analysis.
- Build excellent relationships with a broad portfolio of clients from a range of industries.
- Interact with Product management, Engineering and Operations for product improvements.
REQUIREMENTS
- Previous experience working in Customer Service and/or Account Management (1 year minimum)
- Excellent/Native German
- Excellent organizational, written and oral communication skills
- Strong customer relationship building skills
- Well developed analytical skills
- Knowledge of ZenDesk and SalesForce will be a plus
WE OFFER
- Working with big partners (eBay, Amazon)
- Product on a big and international scale
- Dynamic international team
- Opportunities for development
- Attractive remuneration
- Free English, German, French and Polish lessons for all employees
- Referral program
- Strong integration program
- Best friends of staff (free espresso and fruits)
- Relocation support