Company Overview
Every day SALESmanago helps hundreds of the world’s most recognizable brands, such as Starbucks, BMW, Crocs, New Balance, and Victoria’s Secret, as well as many smaller organizations to connect with their customers. In fact, our leading Customer Engagement Platform is used by 2000+ midmarket and enterprise clients in more than 50 countries, helping people all over the world to benefit from a better, more personal consumer experience.
Based in Kraków, Poland, but expanding rapidly internationally - SALESmanago employs over 350 highly talented marketing, sales, consulting, data science, and R&D professionals. Our Company is growing revenue at 50% annually and is the European technology leader in digital customer engagement.
Customer Success Specialist with English (USA market)
A workplace: Kraków
Responsibilities
- Take care of ongoing cooperation with customers (via phone/email/slack/skype) - you will lead projects in the scope of marketing automation
- Manage integrations between marketing technology systems including SALESmanago and eCommerce platforms (Shopify, Magento, Prestashop, etc.) and the transfer of data between systems
- Create marketing automation processes using the SALESmanago product
- Create a positive image of our company in relationship with customers and partners
- Educate about marketing automation and best practices in email marketing
- Retention of customers, ensuring contract prolongation
- Caring about high quality and standards in customer service
- Tight cooperation with other departments in the company
- Technical support in the SALESmanago platform usage
- working hours: at the beginning 9:00-5:30 (CET) during onboarding and 16:00-0:00 (CET) on an on-going basis
Requirements
- Strong organizational skills, customer service experience and troubleshooting attitude
- Results-oriented professional, organized, detail-oriented, communicative with the ability to greet the public in a friendly and courteous manner
- Commitment to your job and can-do attitude
- Ability to be a self‐motivated and self‐managed individual
- Experience in training or guiding others through the implementations
- Proficiency and advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Visio, and PowerPoint) or similar software
- Willingness to learn and develop
- Exceptional English speaking and writing communication skills
- Knowledge of Polish will be an asset
What we offer
- The opportunity to make a career in a fast-growing, international-expanding company
- Gain a unique position on your resume that will enhance your professional profile permanently
- Work in a dynamic environment where you will grow and achieve the highest level of personal performance
- The opportunity to work with an amazing People Team within an amazing Company
- A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team
- Daily challenges that will allow you to learn more and develop new skills