Teleperformance Group promises the highest level of quality, experience, and commitment to deliver on results. Our management team offers world-class leadership and subject matter expertise. We focus on delivering positive results for our clients by combining out world-class workforce with award-winning support technologies and processes.
Teleperformance is a people-centric organization – it distinguishes us from our competitors. We have developed long-term relationships with our clients and our people.
For our client we are currently looking for:
Customer Support Agent – Onlineshop (German)
Miejsce pracy: Warsaw
You have a chance to become a part of the support team based in Poland which consists of highly skilled people who support onlineshop Customers in multiple languages!
If you:
- Are fluent in German and can read, speak, listen, and communicate effectively;
- Are interested in developing your career within customer service;
- Have experience in dealing with people over the phone;
- Have strong communication and active listening skills;
- Have a confident and pleasant telephone manner and enjoy working as part of a multicultural and outgoing team;
Please send your resume!
We guarantee:
- Contract of employment and benefit package – private health care, sport card (Multisport Plus), group life insurance;
- Welcome voucher from our client;
- Pleasant work conditions in a modern office;
- Multicultural work environment;
- Stable job and working hours;
- Full relocation package;
- Professional product and procedural trainings package and career opportunities.
Your responsibilities:
- Handling emails and inbound calls directed to Customer Services;
- Customer care duties prior or besides orders: product information, stock availability, pricing confirmation;
- Building relationships with customers and providing an efficient and consistent service;
- Working close together with other business areas of our client to deliver the best solutions possible to their customers.