Customer Support Analyst with French
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Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Very good verbal and written French language
- Customer - focused attitude
- Good interpersonal and communication skills
- IT basics
It's not essential, but we appreciate if you also have:
- Customer support experience
What duties will help you grow as an expert?
- You will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests).
- You will manage the follow-up of cases and ensure the update of documentation.
Working hours: 07.00 - 19.00 (in 2 shifts) Monday – Friday.
What have we prepared for you?
Space where you can develop yourself:
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
- You will have a possibility to join various technical communities.
- Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
- Private medical care which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide.
One of the teams is Cloud and Data Services - part of business unit called Cloud Infrastructure Services.
Do you want to get to know us better? Visit our landing page and watch a video.
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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