CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world-s largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP"s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP-s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg-s, Kraft, Nestle, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
Customer Support Coordinator - Intern
Location: Warsaw
As a Trainee in Customer Support team you will:
- Be first contact for all incoming calls (FMCG customers, forwarding agents, Service Center etc.);
- Support for Customer Service Coordinators in account management;
- Identify the causes of problems and preventing their re-occurence;
- Cooperate with other CHEP-departments to ensure professional, rapid and competent solutions to customers' enquiries
- Collate and format monthly reports, including data and graphs;
- Coordinate flow and processing of new accounts, including monitoring progress;
- Be responsible for analysis, structuring and preparation of all incoming customer enquiries for further development of proactive customer services;
- Be Receiving, solving and/or accurate forwarding of incoming calls to other CHEP departments;
- Participate in current department projects and other tasks as delegated by the Manager.
What we expect form candidates:
- Status of a student of last years
- Good analytical skills and good command of Microsoft Office (Excel and Power Point)
- Very good command of English
- Strong reasoning and interpersonal skills
- Excellent time and task management skills
- Very good organization of work
- Ability to work in a team
We offer:
- Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
- Opportunity to gain experience and expand knowledge in international environment
- 3 months, paid internship with the possibility of extension
- Flexible working hours (min. 30 hours per week)
- Friendly work atmosphere based on mutual trust and respect
