Customer Support Engineer
Kraków
Nr Ref.: CSS/KRK/CSE
Job responsibilities:
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Responding to customer requests and queries
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When unable to resolve the query at first point of contact, escalate the query on to the support engineers in a timely manner to assist on getting to the root cause analysis.
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First point of customer contact for general inquiries like pricing, products, scheduling etc.
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Building and maintaining business relationship with clients.
Requirements:
- Minimum 2-3 years of experience on similar position
- Network Security experience
- Firewall experience
- Basic knowledge on routing/switching
- Good communication skills
- Very good English
- Team player
What we offer:
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international environment
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competitive salary
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private medical care
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group life insurance
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relocation package
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other benefits, including fully paid MultiSport card
