BuyCoinNow.com is part of MFIT Group company and platform where you can buy bitcoins.
Due to the increasing amount of users we are looking for Support Specialist responsible for administration of the platform and being first point of contact for our customers globally.
Join our Team in Wrocław
MFIT Group
Customer Support Representative
Miejsce pracy: Wrocław
Job description:
- Being first point of contact for users queries, notification and initiated transactions via email, live chat or telephone
- Analyzing and working independently with all notifications and problems raised by users
- Participating in user’s identity verification process to prevent potential frauds
- Supporting KYC procedures
- Processing transactions and requests according to provided guidelines, standards and deadlines
- Collaborating closely with IT Team to understand features and potential issues
- Conducting regular reviews, ensuring that all duties have been done in a proper way
- Delivering accurate and reliable information
Key requirements:
- English - fluent written and spoken
- Ability to communicate clearly and professionally with customers/team members/developers
- Attention to details and analytical skills
- Ability to work without supervision
- “Seeking first to understand, then to be understood”
- Honesty
- “Can do” attitude
- Effective time management to work under time pressure and under tight deadlines
- Ability to work as part of a team, and independently, to complete set priorities
- ProactivenessWill to learn new things
- Cheerfulness
- Be ready to work during the weekends and afterhours
- Knowledge about cryptocurrencies will be very strong advantage
Nice to have:
- Following languages would be an advantage - Korean/Japanese/Chinese/Spanish/German
- Experience in business communication or in customer service environment
- Understanding of the concepts of trading/currency exchange/cryptocurrencies and how they work
- Experience and interests in AML, fraud or risk management will be an added value
We offer:
- Taking part in ambitious, worldwide project
- Possibility to learn about crypto currencies and currency exchanges from the inside
- Cool office without big open spaces next to the market square
- Attractive salary
- Private medical care, Multisport and life insurance
- Being a part of young, energetic and cheerful team
- Tea, coffee, fruits and sweets on the hous