Job Description
This network security customer engineer position will provide both scheduled shiftwork and on-call support in Client's Managed Security Services operationscenter.
Primary responsibilities include:
- working incident issues within a customer'senvironment
- creating and implementing changes to security products undermanagement
- escalating business impacting incidents to customers and Company internal
- providing feedback
- documentation and verbal communication to the customer as appropriate
We seek a Customer Support Security Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Company products and partner with all distributed elements of the servicechain. The ideal candidate demonstrates an attitude and appetite for learningnew technologies, evidenced by the ability to expand upon core knowledge. Thisis a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customerswhile working with an industry leader in networking technology.
Provide escalated support to the customer security infrastructure and solution. Provide systems/product training. Acts as a focal point for large account networkproblem resolution. Acts as a technical expert. Provides support on aworld-wide basis.
Able to work in fast paced environment making priority decisions while receivingminimal supervision and no instruction on routine work and general instructionon new assignments. Ability to analyze, use and configure medium to large networks. Proven crisis management skills. Will report to Manager Technical Support. Typically interfaces with security analysts, other business units, marketing, development and customer networking engineers. Impact is major. Works on problems of diverse scope where analysis requires evaluation of identifiable factors. Applies known solutions to solve problems and is able to collaborate successfully to find new solutions to complex problems.
The candidate must be a self-motivated individual that is dedicated to exceedingexpectations, be willing to contribute to team efforts, and possess strong communication skills, in addition to possessing the following technical abilities:
- Detailed understanding of the TCP/IP protocol suite
- BS in a technical field (CS/EE preferred) or equivalent plus 2-5 years relatedexperience
- Experience with customer support
- Experience troubleshooting network security for enterprise customers
Desired Skills:
- CCSP Security (has or actively seeking to obtain CCIE)
- Sec+ certification
- GSEC certification
- SIEM experience
- IDS/IPS/SourceFire experience
- ASA and non-cisco firewall experience
- ACS, ISE experience
- WSA experience
- SNORT experience
- WireShark experience
- Anomaly detection experience
- Full packet-capture experience
- ITIL Certified
- Ability to co-create innovative projects for leaders in the IT sector
- Opportunity for professional development
- Excellent work atmosphere
