About riskmethods
riskmethods is how the world’s top companies visualize, understand and monitor their global supply networks.
We are a SaaS startup with an innovative data-driven service that enables companies to proactively mitigate risks in their supply chains to protect revenues and reputation. We are backed by reputable Venture Capital firms and our award winning experience in procurement and supply chain, together with a great product at the right time, has placed us on an excellent growth trajectory.
riskmethods – the intelligent way to manage risk!
Be part of a unique, international team that is a 2018 and 2019 FOCUS small to medium sized business certified top-employer! Are you ready to take an opportunity to jump start your career with the next SaaS champion in Supply Chain Risk Management? Then read this carefully! For our Wroclaw office, we are looking for a motivated team player as our new: Customer Support Specialist!
What you will do:
The Customer Support Specialist is an essential part of our Customer Success organization and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success within our support function.
You are instrumental team player in all customer life cycle phases which includes the on-boarding of our solution and post-implementation phase.
Your main tasks will include:
- Handle inbound calls, support tickets and emails, build and maintain strong relationships with our client base.
- Onboard new customers and help ensure all training sessions are completed in a timely manner
- Respond to inbound client inquiries for user support while providing best in class service to our customers.
- Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers
- Develop and nurture the customer relationship, demonstrating the ability to earn customer trust and confidence.
Who you are:
- You are exceptionally strong in English (spoken and written)
- You have deep passion for customer service and success
- You have excellent Excel and PowerPoint skills
- You have experience in working with ticketing systems (ideally salesforce)
- You are organized and detail-oriented
- You are a self-starter, comfortable working in a dynamic start-up environment with international colleagues
- You are willing to work on a planned on-call-duty shifts out of normal business hours
What we offer:
- until at least 30th April 2021 we will be working remotely on a full-time basis
- Contract of employment from day one in the company
- Office in the heart of Wroclaw (ul. Świdnicka 18/20) - easy to reach by car, bike and public transport
- Private Medical Care, Multisport Card, free drinks and snacks incl. fruits and vegetables - we also have a smoothie maker in the office :)
Ping Pong table and PS4 to keep healthy work-life balance - A stimulating, fast-paced and fun environment with flat hierarchies and plenty of room for your personal growth and professional development
- The opportunity to grow and expand your skills in a dynamic environment, to gain new knowledge and to accept challenges