Customer Supporter with Italian
Katowice
Your responsibilities
- providing a comprehensive service to Ryanair airline passengers
- assisting passengers via incoming calls/chat/e-mail
- providing general information
- supporting passengers with travel difficulties
- providing information on issues related to baggage, ticket reservations and flight rescheduling - anything that may happen during the trip
- solving passengers' day-to-day problems
- handling complaints and issues
Our requirements
- knowledge of Italian - min. C1 level, English B2
- availability to work from our office
- communication skills and attitude towards working with people.
- high personal culture and customer orientation
- ability to use Windows operating system and MS Office
- start date - mid April
- we do not require experience - we will teach you everything! :)
What we offer
- salary based on a civil contract (35.71 PLN/hr)
- flexible working hours between 9:00 and 20:00 - you decide when and how many hours you would like to work!
- modern workplace in the heart of Katowice
- team-building events
- fully paid training to prepare you for direct contact with customers
- team leader support at every stage of cooperation
- coaching, mentoring to improve your qualifications
- internal promotion system - join us if your future goal is to become manager, trainer or quality coach
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.