Customer Technical Support with English
Miejsce pracy: Szczecin, Posejdon, 3rd Floor
Job description:
- Dive deep into our client’s platform and become the go-to expert.
- Deliver top-notch product support, partnering with customers to resolve issues via email and chat.
- Communicate clearly and effectively with both tech-savvy users and those who are new to the game.
- Tackle software issues and resolve escalated complaints with flair.
- Keep our customers smiling with your thoughtful and effective communication.
- Document every troubleshooting step and problem resolution like a pro.
Requirements:
- A communication maestro who excels in both written and verbal skills.
- A passionate problem-solver who loves helping customers.
- Fluent in English (C1 level).
- Self-driven, eager to learn, and a team player.
- Quick to adapt to shifting priorities without breaking a sweat.
- A logical thinker with a keen eye for details, able to methodically solve problems.
- Packed with soft skills—empathy, patience, and active listening are your superpowers.
- Familiar with (or can quickly master): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.