Ttec is offering you an astounding opportunity to work in a project for a Search Engine Giant. You will gain valuable experience in digital advertising industry while developing your sales skills as part of a team of top class sales professionals, growing and developing in an innovative and fast paced environment.
Why Ttec?
As a global leader in business process outsourcing, Ttec helps organizations around the world grow, manage and optimize their most valuable assets.
Data Analyst will support Ttec Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally, the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.
Responsibilities:
- Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
- Create/generate/update new report/dashboard as requested by Operations
- On time delivery of value add input/data/analysis to support the Operations or Client
- Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
- Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback
- On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
- Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
- Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective
- Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
- Supporting the operations with ad-hoc requests
Requirements:
- Very good proficiency in MS Excel and Google tools
- Significant experience with spreadsheets and creating detailed reports – proven with examples from past experienc
- Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
- Strong knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
- Proven working experience as a Data Analyst
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Ability to work efficiently with customers/stakeholders across global time zones
- Able to take own initiative in solving issues
- Strong attention to detail and analytical skills
- Very good written and spoken English
- Very good communication skills
Benefits:
- A Competitive salary
- Flexible hours
- End of quarter company parties
- Partial language course reimbursement program
- Budget for personal development
- Awesome multicultural environment
- Private medical care
- Multisport Card
- A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free
- Relocation package (for applicants outside Poland)