Data Desk Agent

Are you looking for a job where you would have the possibility to connect with people from various cultures and backgrounds? Are you interested in new technologies and cloud-based systems? We are currently looking for candidates to work on a project that is delivered for one of the leaders in customer relationship management software that has revolutionized the view on sales, services and marketing. The company provides services to business partners around the world and has created a real community where customer success is achieved through our team work and involvement.

If you would like to gain experience in data analysis/data management and work in an innovative and international environment, apply for the position.

In this function, you will be able to gain experience in a customer-facing position and develop your skills not only in maintaining up-to-date information, ensuring data quality and resolve data disputes but also you will have an opportunity to participate in intercultural communication.
You will be working on an innovative system and you will be involved in all of the stages of the data
management process through calls, emails and cases.
You will also have a great opportunity to participate in interesting projects that will help you to grow your
career.

The main activities in the position of Data Desk Agent involve:

• Daily customer contact through email and cases with the objective to solve outstanding issues and ensure data integrity of various companies
• Researching and updating crucial companies’ data on their accounts, leveraging external business sources or applications
• Reviewing submissions/ managing requests and exception requests to create/ dissolve companies’ accounts, change accounts ownership etc.
• Maintaining accurate data to ensure consistency for forecasting and proper assignment to account executives
• Working on ad-hoc data quality projects with customer’s data quality leads
• Establishing and keeping a good relationship with business partners