Debt Collection Agent

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Currently we are looking for Debt Collection Agent with fluent Russian and fluent English. Location: Warsaw Salary range: 4 000 – 7 000 pln gross monthly (it depends on experience)

Main task is to make phone calls and send emails to debtors and readily knowing the answers to FAQ. On this position you would be responsible for maintaining a debt collection portfolio using the support framework designed. i.e.: templates, sources of needed information. Employees must develop technical knowledge to add, change and delete information in the documents, properly use templates for phone calls and emails , and in general mastering the collection system to appropriately and effectively work the debts assigned to you, in close link with other debt collection and admin team members. Displaying a professional manner while contacting the debtors and explaining how to pay their debts within a timely manner. Using the verbal skills and communication techniques taught during the training courses to manage people to the point their opinion remains in favor of company.

We are looking for employees who can prove able to work with a remote supervision after the initial training and in a multicultural environment. Qualifications Fluency in Russian and English is a must. Knowledge of another language (for ex. German) will be a plus. Prior collections experience would be appreciated but not necessary. Strong interpersonal skills are needed. Excellent communication skills (written, verbal and telephone) are required. Basic understanding of accounting principals, experience with Microsoft Office are required. We are looking a person who is customer service oriented, goal/results and solutions driven. Person on this position should be self motivated, reliable, dependable and honest professional, tactful and sensitive persistent, assertive and competitive natured who has a positive attitude and who enjoys a fast paced working environment.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl