Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
This Role is about drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency. Ensure the center can support the business growth agenda as new work requirements are identified, and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. Manage seat demand and supply, location strategy, seat utilization, and capacity allocations.
Working on two locations : Warsaw and Kraków Delivery Centers
Delivery Center Strategy & Operations Associate Manager
Workplace: Kraków
Nr Ref.: 00295961
Job Description:
- Drive a transparent view of the status of the Warsaw & Kraków Delivery Center especially in terms of data and metrics, e.g., cost per square foot, cost per FTE, cost to hire, seat utilization, shift utilization, seat sharing, optimization of space through densification, capacity and ramp profile, accreditation (e.g., ISO), codes and audit and local real estate strategy
- Manage the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken
- Manage allocated costs to contracts, drives down year on year costs (including capital expenditures) and ensure accurate allocation of all shared facilities costs. Provide chargeability inputs to BPO finance team to ensure finance debits and credits against deals and delivery center is up to date
- Ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery. Produce and seek buy-in for the center real estate strategy to ensure center can support the business growth agenda as new work requirements are identified
- Provide seat demand forecast for the financial year planning. Drive efficiency in use of space, proactively identify opportunities for space reduction across the network
- Strategize location preference for existing and prospective clients
- Supervise provision of IT, telephones and power to the center. Manage and reduce infrastructure costs, work with ISU to ensure effective provision of technical/ solution support for new contracts being mobilized, coordinate with the geography. Meet resource and infrastructure needs for new business requirements for the location
- Administer the facility, both directly and through vendor management arrangements, and liaisons with global services (GS). Work with Workplace Solutions/ GS teams to ensure effective provision of vendor services and relationships, internal and external, including security, transportation, janitorial, cleaning and catering
- Center Promotion - Work with GS and marketing teams to promote the center as part of the Accenture global delivery network brand
- Client Reference Visits Depending on the size of the center, may manage process and logistics, and ensure the right SME input is available to demonstrate the capability and effectiveness of the delivery organization to support the sales process
- Define and manage overall global network operations strategy
- Interlock with business stakeholders to determine type of work and capability, target and alternate locations. Consult with the business leaders in the strategic use of the internal database to achieve business objectives and to improve the effectiveness to support
- Manage tactical components of the work allocation model, optimizing the use of the available network footprint as new work is on-boarded. Provide inputs on demand and supply to initial stages of the sales cycle (RFI/RFP) process. Maintain actual demand/supply status and publish to the leadership team
- Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)
- Requires analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
- Requires understanding of the strategic direction set by senior management as it relates to team goals.
- Decision Impact
- Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
- Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program
- Manages medium-small sized teams
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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