Delivery Manager

The main purpose of the role is managing the contract effectively on daily basis including operations, finance and leadership. Provide the Client with high quality service. Ensure that all Service Level Agreements, KPIs and controls are kept according to schedule. Develop teams and employees, promote team work and provide employees with coaching and leader’s support. Run ad-hoc projects related to Finance Accounting and Reporting scope of work.

Service Delivery:

• Ensures that all deliverables for the project are created, approved and updated on ongoing manner.


• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations.


• Assigns priorities for operations and services delivered to the Client.


• Assures sufficient resources to perform operations for the Client.


• Provides regular formal and informal feedback to the Client and Account Management regarding aspects of the service


• Acts as an initial escalation point and takes ownership of all issues once escalated and works with the Client


• Lead and coordinate initiatives such us process improvements, special projects

Team Management:

• Creates strong and effective teams motivated towards effective performance and objectives realization.


• Based on the scope of project identifies profiles for recruited employees.


• Defines expectations towards employees.


• Ensures the workload is properly assigned to employees.


• Encourages cooperation, teamwork and knowledge sharing.


• Develops individuals with coaching, delegating and constructive feedback practices.

Continuous Improvements:

• Continually strives to simplify, standardise and improve processes across all countries subject to approval of the Client.


• Continually considers improvement opportunities and encourages the team to do the same. Focuses on continuously developing business relationships.


• Ensures processes within the project are performed efficiently and improvements are introduced to inefficient processes within the project.


• Ensure that appropriate controls are implemented to reduce the risk delays and errors.

• University degree. Accounting or economics or business administration degree or accounting qualifications would be an asset.


• Related management experience in business and service delivery in any of F&A processes over 5 years; experience in R2A would be a strong asset


• High level customer service skills


• Impact, influence and excellent communication skills


• Experience in working in a multi-stakeholder environment


• Advanced project management skills


• Fluency in English

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)