Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Deputy Manager
Job location: Kraków
Nr ref.: 6-26-52975
For the one of our clients we are looking for Deputy Manager for Releasing and Cataloguing department.
Responsibilities:
- Managing and overseeing all activities performed by the teams
- Ensuring the SLA’s/KPI’s and customer satisfaction requirements and targets are met
- Motivates and manages team or teams
- Manages and plans development and training of reporting teams
- Sets goals, reviews and provides feedback
- Manages the workload of all reporting teams
- Ensures the internal and external performance metrics and KPI’s are available and published within the agreed timelines
- Cooperates with the Data Services Product Team to provide input into Authoring tools development and process improvement initiatives
- Reviews program plans and collaborates with the Manager to establish the necessary work plans for the team
- Acts as the primary escalation point
- Maintains the high quality of provided services ensuring the quality goals are met
- Ensures all relevant processes in scope are adequately documented
- Participates in the staff recruitment and selection process
- Supports relevant new projects and processes introduced across the Authoring Team
- Cooperation with other managers and leaders
- Performs other related duties in scope for delivering the service
Requirements:
- Previous experience as Team Leader or Manager in areas as Service Desk, Technical Support, Customer Service (more technical area)
- Experience of delivering the service to the agreed KPI’s
- Strong planning and organization skills
- Leadership skills Problem solving ability
- Strong communication skills
- Very good English skills
- Experience of working with large data sets
Benefits:
- Working hours from 8 am to 4.00 pm
- Private medical healthcare,
- Multisport Card/ MultiKafeteria
- Trainings,
- Stable employment with market competitive salary,
- Fresh fruits in the office;
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".
