Deskside Support Technician

The Desktop Support Technician / Analyst will be the primary escalation point for all Desktop, Wireless Device, Printer and Laptop issues and queries in addition to providing second line support to approximately 140 employees within KLDiscovery Ontrack’s Katowice office. The individual will work as part of a larger virtual team to acknowledge, route, escalate and resolve incidents that impact business users. The individual will be required to provide support via the telephone, physical desk-side visits and by using remote administration tools. This role may also be required to provide support to any of the global KLDiscovery locations, both technical support and ticket coordination. Some ad-hoc international travel may be required.

• Experience on a similar position in technology-related field

• Fluent English (B2-C1, written and spoken)

• Demonstrable experience of desktop/laptop hardware troubleshooting and configuration

• Good understanding of Windows 10, Microsoft Office, Microsoft Outlook troubleshooting, support and set up

• Active Directory administration, Network Printing troubleshooting skills

• Good understanding of Wireless Devices, Mobile phones, Wireless Network connectivity troubleshooting, support, and set up

• Demonstrated experience of working in an ITIL environment with familiarity with Change, Incident and Problem Management

• Excellent problem solving and communication skills

• Good time management skills and ability to set priorities

• International working environment which combines innovative services with cutting-edge technology
• Friendly, fast paced atmosphere with opportunities to expand your skills
• Attractive package of benefits including medical care
• Opportunity to be heard and influence change within IT processes and technology