Desktop Operations Tech Lead
[online recruitment]
[online recruitment]
Location: Krakow
Reference number: VR-54009
Project Description:
This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile pods within the End User as a Platform (EUaaS) area, specifically the Desktop pod which will cover both Windows and Apple MAC based products. The intent of these new pods is to increase the infrastructure automation provided to client staff and to deliver infrastructure products and services in an agile manner.
The Desktop Operations SME role will work within the pod to achieve the strategic aims of ITID and the EUaaS platform by helping deliver and manage products and services in an agile manner.
The role will take direction from the defined pod leader or assigned team leader and will be expected to work closely with other members of the pod. Whilst it will have no formal line management duties, it will be expected that the role will provide guidance to the more junior members of the team and pod.
Responsibilities
- Work within the Desktop pod, covering some or all of: Agile development of Windows and Apple Desktop Infrastructure related products, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
- Be part of a team that performs sustainable continuous improvement, identifying and removing organizational barriers affecting the team, processes and products owned
- Maintain an agile mind-set by adopting the practices and processes identified as being required for our new pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
- Understand and follow the ITID strategy and vision and also the Product Management direction
- Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
- As assigned: Be responsible for the team's budget as assigned, perform vendor management as needed against assigned partners, following all applicable ITID policies and procedures for financial and team management
- Work collaboratively with staff within the platform to identify and agree improvement opportunities
Skills
- At least 5-10 years of experience working in support areas of Windows and/or Apple MAC
- Experience working in large-scale multinational companies
- Experience of working as part of an agile team or an Operations team
- Interpersonal skills - demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.
- Knowledge of Windows environments, Windows OS, Windows Controls and policies, Apple Mac and linked technologies: Mac OS X, Jamf Pro / Jamf Cloud, Windows on Mac (e.g., Boot Camp, Parallels, Virtual Box), AppleScript, Automator workflows, Mac deployment technologies
- Experience of associated technology areas: Microsoft Office, browsers (Safari, IE, Chrome), Java, Mac security models and tooling, identity and access management tooling, Active Directory, Workspace One, Apple Remote Desktop
- Respectful of different cultures, working with colleagues from across all the globe
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY