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Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
Desktop Support Analyst
Location: Wrocław
A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software.
Responsibilities and key tasks:
- Remote investigation, resolution and escalation of all Incidents affecting the users' desktop
- Ability to diagnose and resolve software issues
- Liaise with third-level support groups when additional support/advice/escalation is required
- Support the management of Major Incidents
- Work closely with Global Service Desks to continuously improve/promote L1 resolution
- Support all ITIL processes, in particular the Incident and Problem processes
Qualifications:
- Knowledge of Microsoft Office, Internet Explorer
- Knowledge of Lync and Windows 7
- ITIL V3
- fluent English