Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.
Desktop Support Specialist
Location: Kraków
Key responsibilities:
- Staff the Desktop Support desk and handle user problems in person and via service desk/phone/email.
- Maintain and manage the desktop environment using SCCM 2012 – Encryption, WSUS deployment, Software updates, Antivirus updates.
- Methodical troubleshooting to determine cause of problems and apply solutions professionally.
- Research and order new technology at the best price.
- Install/maintain/support PCs, Macbooks, Laptops, Printers, Cisco phones and mobile devices.
- Install/maintain/support software 3rd party software – Microsoft, Reuters Eikon, X-Trader, Bloomberg, Fidessa.
- Liaise with external business partners & 3rd party suppliers to resolve issues and demonstrate the ability to determine when issues require escalation.
- Provide a high standard of communication and customer service with the business at all times whether written or verbal.
- Take part in ad-hoc weekend overtime as and when required by the company.
- Produce regular reports for audit purposes and sanity checks on existing processes.
- Maintain and update Hardware asset register.
Regulatory responsibilities:
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Maintain a high level of conduct, ethical standards and values
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Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business
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Work to identify risks and enhance control across the business
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Report control weaknesses, illegal, suspicious or unusual activity
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Maintain and appropriate level of competence through ongoing training, making requests for updates or development as required
Required skills:
- Ability to diagnose and resolve PC hardware and software problems
- Extensive knowledge of Windows desktop 7, 8 and 8.1, Windows 10
- Knowledge of SCCM 2012
- Knowledge of imaging software
- Exposure to previous desktop projects – operating system migration, Windows 7 – 10 Software Deployment, Encryption Software
- Good knowledge of desktop hardware
- Good knowledge of Microsoft Office products
- Understanding of Active Directory and its related issues
- Understanding of LANs and PC networking
- Deployment via SCCM 2012
- Strong Interpersonal skills, with the ability to communicate with users and management alike
- Following up with customers for User Acceptance Testing as required and main contact for related issues.
- Strong documentation skills
- Post Migration support and compiling appropriate documentation
- Good time management and prioritisation skills
We offer:
- Competitive compensation package including annual performance bonus opportunity
- Competitive benefits package, including health care and gym pass
- Superior co-working and personal development experience
- Flexibility and the possibility to work remotely
- Spacious and modern office space in the heart of old Kraków
- Kitchen full of coffee, tea, snacks, and fresh fruits