Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Support and maintanance to Endpoint Protection products in global environment (Avecto, Lumension, McAfee etc.);
- Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment;
- Technical excellence in the ability to diagnose and resolve software issues to root-cause level;
- Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform;
- Collaboration with cross-technology peer-groups, with a focus on root-cause analysis;
- Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution;
- Support all ITIL processes, in particular the Incident, Problem, and Change Management processes.
- Exposure to large enterprise managed desktop and server environments;
- Experience with incident and change management processes;
- Strong troubleshooting & problem solving skills;
- Security-minded individual willing to learn new technologies;
- Experience with Avecto Privilege Guard or similar privilege/ endpoint protection management solution;
- Scripting skills (e.g. powershell);
- SQL;
- Very good command of English is a must;
- Solid interpersonal skills, customer orientation, self-motivation, and the ability to work in a team;
- Ability to work independently and manage time effectively;
- Pro-activity in individual Book-of-Work management; focus, and status reporting;
- Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL).Certification would be an advantage;
- Solid documentation skills, including PowerPoint presentation skills to deliver a key message
As a Desktop System Administrator you will be responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of global desktop environment. Ownership of the desktop environment includes OS and Core Applications. You will be responsibile for stability (patching, software version upgrades, bug-fix releases etc), license and access entitlement. Troubleshooting issues that appear in the desktop environment of a high priority or impact, or remain unsolved by the Desktop Support Teams. Also Disaster Recovery as part of a larger team.
The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, managed escalations and ownership of production product lifecycles. In addition collaboration and partnership with our Level III Engineering Team is critical to the success of this role. The role will be strongly involved in Enpoint Protection solutions, such as Avecto, McAfee, Lumension etc.
