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Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for:
Desktop System Administrator
Location: Wrocław
Main responsibilities:
- Support and maintanance to Endpoint Protection products in global environment (Avecto, Lumension, McAfee etc.).
- Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment.
- Technical excellence in the ability to diagnose and resolve software issues to root-cause level.
- Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform.
- Collaboration with cross-technology peer-groups, with a focus on root-cause analysis.
- Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution.
- Support all ITIL processes, in particular the Incident, Problem, and Change Management processes.
Key technical skills:
- Exposure to large enterprise managed desktop and server environments.
- Experience with incident and change management processes.
- Experience with Avecto Privilege Guard or similar privilege/ endpoint protection management solution.
- Scripting skills (e.g. powershell).
- SQL.
- Solid interpersonal skills, customer orientation, self-motivation, and the ability to work in a team are important.
- Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL). Certification would be an advantage.
- Solid documentation skills, including PowerPoint presentation skills to deliver a key message.
Your benefits:
- Employment agreement or B2B contract – it depends on your preferences.
- Competitive salary, which depends on your skills and qualifications.
- Remotely trainings with our Specialists from USA.
- International projects.
- Regular improving of your current knowledge.
- Possibility to start cooperation in USA.
- Private Medical Care.
- Life Insurance.
Visit Our Page www.alphaitus.pl