Diagnostic Product Support Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client - worldwide provider of broadest range of diagnostics, monitoring products and services: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories - we are looking for Diagnostic Product Support Specialist to their newly created Customer Support Center based in Warsaw.

You will be working in international team which will cover the customer support regarding assigned company products for one of several countries in their local language: Russian, Lithuanian, Czech, Slovakian, Hungarian, English or Polish by phone and email.
The main duty is to handle customer inquiries, starting with the acceptance of technical product problems through to the definition of suitable measures. In addition you will be also responsible for: identification of customer/lab organization driven issues; development of measures, application of remote service for customer support, handling of simple customer complaints incl. communication with customers and colleagues. Occasionally you will be also involved also on site tasks such as: maintenance, easy repairs, installations, confirmation of installed system and performing system presentations.

We are looking for candidates with university degree in chemistry, biology or similar, experienced in working with procedures in laboratory or technical environment. Perfect candidate must speak fluent English and Polish, Russian OR Lithuanian OR Czech OR Slovakian OR Hungarian would be a strong asset.  Being familiar with medical analysis systems and quality assurance will be also an asset.

Our Client offers long term contract, attractive remuneration, trainings in headquarters and professional development path.

Please attach the below clause to your application:
I hereby authorise your company to process the attached personal information strictly for the purposes of job recruitment pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws (Dz.U) No. 133, item 883

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl