Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 624,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Key responsibilities:
- Sense of achievement providing excellent customer service in an inbound customer contact environment
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy by listening attentively to customer concerns.
- Maintaining high customer satisfaction ratings and adhering to service level agreements
- Professional development attending comprehensive paid training from 4 to 8 weeks upon hire
- Extensive post training coaching and support for up to 4-5 months
- Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars
What do we expect from you:
- Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and/or JavaScript in an advertising context
- 1+ years working with online advertising products and social media
- 1+ years of customer service experience
- Excellent verbal and written communication proficiency with high attention to detail
- Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
- Flexible work-hours: full-time, weekends, and late nights as needed
By joining us you can expect:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 624,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Key responsibilities:
- Sense of achievement providing excellent customer service in an inbound customer contact environment
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy by listening attentively to customer concerns.
- Maintaining high customer satisfaction ratings and adhering to service level agreements
- Professional development attending comprehensive paid training from 4 to 8 weeks upon hire
- Extensive post training coaching and support for up to 4-5 months
- Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars
What do we expect from you:
- Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and/or JavaScript in an advertising context
- 1+ years working with online advertising products and social media
- 1+ years of customer service experience
- Excellent verbal and written communication proficiency with high attention to detail
- Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
- Flexible work-hours: full-time, weekends, and late nights as needed
By joining us you can expect:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.