Digital Advertising Technical Specialist with English
Warszawa
Nr ref.: R00148600
Accentureis a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
What will you do?
- Managing customer interactions to increase customer satisfaction and improve service quality, specifically for technical integration on the advertisers webpages
- Providing technical onboarding solutions according to the Service Level Agreements and the quality and quantitative standards set
- Supporting and expanding client's self serve advertising customer base
- Demonstrating the value of client's advertising solutions and providing pre and post sales support for all self service products, primarily supporting integration of eCommerce tracking capabilities on their advertising customer web platforms
- Conducting chat, email, and phone support for small and medium sized companies that advertise on client's platform
- Providing specialized product and tool support for the client's advertising Pixel code to improve their advertisers experience and drive higher spend
What do we expect from you?
- Minimum High School Diploma or equivalent
- Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and or JavaScript, preferably in an advertising context
- Exceptional grammar and typing accuracy skills in English and potential additional language
- Excellent verbal and written communication proficiency with high attention to detail
- Flexibility, ability to adapt to continuously evolving client needs and product changes
- Demonstrating speed, agility, critical thinking, and problem solving skills in their work
- Ability to prioritize tasks and work independently
- Rotating morning ang evening shifts, including public holidays if needed - scheduled individually
- 1 year working in a Digital marketing sales organization - nice to have
- 1 year working with online advertising products and social media - nice to have
- 1 year of customer service experience - nice to have
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
Accentureis a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
What will you do?
- Managing customer interactions to increase customer satisfaction and improve service quality, specifically for technical integration on the advertisers webpages
- Providing technical onboarding solutions according to the Service Level Agreements and the quality and quantitative standards set
- Supporting and expanding client's self serve advertising customer base
- Demonstrating the value of client's advertising solutions and providing pre and post sales support for all self service products, primarily supporting integration of eCommerce tracking capabilities on their advertising customer web platforms
- Conducting chat, email, and phone support for small and medium sized companies that advertise on client's platform
- Providing specialized product and tool support for the client's advertising Pixel code to improve their advertisers experience and drive higher spend
What do we expect from you?
- Minimum High School Diploma or equivalent
- Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and or JavaScript, preferably in an advertising context
- Exceptional grammar and typing accuracy skills in English and potential additional language
- Excellent verbal and written communication proficiency with high attention to detail
- Flexibility, ability to adapt to continuously evolving client needs and product changes
- Demonstrating speed, agility, critical thinking, and problem solving skills in their work
- Ability to prioritize tasks and work independently
- Rotating morning ang evening shifts, including public holidays if needed - scheduled individually
- 1 year working in a Digital marketing sales organization - nice to have
- 1 year working with online advertising products and social media - nice to have
- 1 year of customer service experience - nice to have
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees