Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Oversee and manage a team for an international company within the social media industry.
- Identify improvement opportunities in workflow, and/or team structure and suggest solutions.
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
- Identify opportunities to improve user experience and communicate to delivery lead and client teams.
- Interface effectively with other teams, delivery lead and client teams.
- Manage the performance of the team and act as the team’s career counselor.
- Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
- Develop and administer team schedules and performance requirements.
- Sense of achievement providing excellent customer service in an inbound customer contact environment.
- Fulfilling work satisfying customer expectations in a way that also complies with best practices.
- Maintaining high customer satisfaction ratings and adhering to service level agreements.
- Professional development attending comprehensive paid training from 4 to 8 weeks upon hire.
- Extensive post training coaching and support for up to 4-5 months.
- Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars.
- Minimum High School Diploma or equivalent.
- Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and/or JavaScript in an advertising context.
- At very minimum 12 months in a QA or similar role
- Previous Team Leading experience is not a must but a strong asset.
- Bachelor’s Degree.
- 1+ years working in a Digital marketing/sales organization.
- 1+ years working with online advertising products and social media.
- 1+ years of customer service experience.
- 6+ months experience with digital marketing tracking.